Subscription

If you have purchased a Subscription, at the end of the initial period, you agree that your Subscription is automatically renewed for an identical period (1 month or 1 year as the case may be) and at the preferential renewal price (applicable taxes not included). The period of validity of the subscription begins with the confirmation of the order. The price of renewal may change. Additional online offers and discounts may be available upon renewal, but will not apply to your subscription.

Renewals will occur on the anniversary date of purchase on a monthly or annual basis (as per your initial purchase plan). This principle applies by default, with the exception of special promotions at the time of the initial purchase, for which the renewal price or the renewal period may change. These special conditions will be clearly stated during your initial purchase.

In case of annual subscription you will receive at least one email informing you of the imminent automatic renewal of your Subscription. You must ensure that NEXWAY has a valid email address to be able to notify you by sending emails, and that the nexway.com domain is not blocked by your anti-spam filtering software.

At the end of the initial period and of each successive renewal period, except in the event of termination of your Subscription, you expressly authorize NEXWAY to charge you each renewal by the reuse of the same payment information that you entered at the time of the initial purchase.

NEXWAY will notify you by email without delay of the renewal price, before the expiration of your license and of any price change, so that you can cancel your subscription before the first billing following the price change. You may need to install the latest version of the product for free at the time of renewal.

At any time, you can cancel your Subscription from your Customer account in the "My Account" section.

The cancellation only takes effect from the expiry date of the current subscription period.

NEXWAY may cancel the Subscription under the same conditions that apply to the Customer.

The use of Products and Services sold by NEXWAY may be dependent on Supplier-hosted online platforms, Supplier-processed data, and the Supplier's ability to perform its services. If the Supplier interrupts the offer of the online platform in whole or in part, ceases the data processing or stops performing the Services in question ("Interruption"), NEXWAY may cancel the Subscription as of the date of the Interruption. NEXWAY will reimburse the Customer pro rata for the remainder of the subscription period following the Interruption.

Subscription preceded by a free trial period

If you register for a subscription with free trial period of thirty (30) days, the purchased Product on subscription will be available to You on a trial basis free of charge until the end of the trial period. After the thirty (30) day free trial, Your free trial will convert to a paid subscription and a regular price for the product on subscription will be charged.

All customers signing up for the free trial will be required to submit payment card details or where applicable any other payment data as part of the process, to allow automatic payments once the free trial period finishes.

By entering your credit card number or any other payment data, you agree that Nexway may store your payment data. After your thirty (30) day’s trial period expires, you expressly authorize Nexway to charge you regular subscription fees to be billed during a subscription period. The conditions of your subscription will be clearly indicated during your registration.

We will remind you about the end of your trial and upcoming charge to your credit card or payment method seven (7) days prior to the auto-renewal via email.

To avoid being charged for your free trial, you must cancel the trial at least one day prior to the auto-renewal billing date.

When your trial period has ended and your regular subscription period has started, the above section 'Subscription' and all other Terms and Conditions will apply to your subscription.

Contact Customer Service